Last Updated: 22 March 2026

Welcome to NXPLUG (“we,” “our,” or “us”).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use nxplug.com (the “Website”), purchase our products or services, communicate with us, or otherwise interact with our platform.

By accessing or using our Website, you agree to the terms of this Privacy Policy.

1. Who We Are

NXPLUG is an online platform that offers digital products, website-related resources, plugins, themes, tools, services, and related support.

If you have any questions regarding this Privacy Policy or your personal data, please contact us:

Website: nxplug.com
Email: support@nxplug.com
WhatsApp: 011-5656 6636

2. Information We Collect

We may collect the following categories of information:

2.1 Personal Information You Provide

When you place an order, contact us, register an account, submit a support request, or interact with our Website, we may collect information such as:

  • Full name
  • Email address
  • Phone number / WhatsApp number
  • Billing information
  • Company name
  • Account login details
  • Order details
  • Support request details
  • Any other information you voluntarily provide

2.2 Transaction Information

When you make a purchase, we may collect:

  • Product purchased
  • Order amount
  • Payment method
  • Transaction status
  • Purchase history
  • Refund or dispute history

We do not store full credit card or debit card details unless explicitly processed and stored by an authorized payment provider under their own secure systems.

2.3 Technical and Usage Information

We may automatically collect certain information when you browse our Website, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referring URLs
  • Pages visited
  • Date and time of access
  • Clickstream and interaction data
  • Cookies and similar tracking data

2.4 Account and Support-Related Information

If you create an account or contact support, we may collect:

  • Username
  • Login records
  • Download records
  • Product activation or license-related details
  • Communication history
  • Complaint or support ticket history

3. How We Use Your Information

We may use your information for the following purposes:

  • To provide and operate our Website
  • To process orders and payments
  • To deliver products, downloads, or services
  • To verify transactions and reduce fraud risk
  • To provide customer support
  • To manage user accounts
  • To send order confirmations, updates, and service-related notices
  • To respond to questions, complaints, or refund requests
  • To improve our Website, products, and services
  • To monitor usage, performance, and security
  • To enforce our Terms & Conditions and other policies
  • To comply with legal and regulatory obligations
  • To send promotions, announcements, or marketing messages where permitted by law

4. Legal Basis for Processing

Where applicable, we process personal data based on one or more of the following grounds:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Our legitimate business interests, including fraud prevention, service improvement, and operational security

5. Cookies and Tracking Technologies

We may use cookies, pixels, analytics tools, and similar technologies to:

  • Keep the Website functioning properly
  • Remember user preferences
  • Understand how visitors use the Website
  • Improve performance and user experience
  • Measure marketing effectiveness
  • Prevent abuse and detect suspicious activity

You may disable cookies through your browser settings. However, some Website functions may not work properly if cookies are disabled.

6. Sharing and Disclosure of Information

We do not sell your personal information.
However, we may share your information with trusted third parties when necessary for business operations, such as:

  • Payment gateway providers
  • Hosting providers
  • Website and cloud infrastructure providers
  • Email delivery platforms
  • Security and fraud prevention tools
  • Customer support tools
  • Analytics providers
  • Professional advisers, auditors, insurers, or legal consultants
  • Government authorities, regulators, or enforcement bodies where required by law

We may also disclose information if necessary to:

  • Enforce our policies or contractual rights
  • Investigate fraud, abuse, or security incidents
  • Protect our business, customers, or users
  • Comply with a court order, legal process, or legal obligation

7. Payment Processing

Payments made on our Website may be processed by third-party payment service providers.
These providers may collect, process, and store your payment information in accordance with their own privacy policies and security practices.

NXPLUG does not control the privacy practices of third-party payment providers, and you are encouraged to review their policies separately.

8. Third-Party Services and Links

Our Website may contain links to third-party websites, services, tools, or software providers.
We are not responsible for the privacy, security, or content practices of third-party websites or platforms.

Your use of third-party services is subject to their own terms and privacy policies.

9. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Providing products and services
  • Maintaining transaction and business records
  • Handling disputes, refunds, and support matters
  • Meeting legal, tax, accounting, and regulatory obligations
  • Enforcing our contractual rights

When personal data is no longer required, we may delete, anonymize, or securely dispose of it.

10. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no system, Website, server, or online transmission is completely secure.
Accordingly, while we strive to protect your data, we cannot guarantee absolute security.

11. International Data Transfers

Your information may be processed, stored, or accessed in jurisdictions outside your country, including where our service providers or infrastructure providers operate.

Where such transfers occur, we will take reasonable steps to ensure that your information is handled with appropriate safeguards and in accordance with applicable legal requirements.

12. Your Rights

Subject to applicable laws, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data, where permitted
  • Request restriction of processing
  • Object to certain uses of your data
  • Withdraw consent, where processing is based on consent
  • Request information about how your data is used

To make such a request, please contact us using the contact details stated below.
We may require verification of your identity before processing your request.

13. Marketing Communications

We may send you promotional messages, updates, offers, or newsletters where permitted by law or where you have opted in.

You may opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in emails, where available
  • Contacting us directly
  • Requesting removal through our support channels

Even if you opt out of marketing messages, we may still send transactional or service-related communications.

14. Children’s Privacy

Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete that information.

15. Compliance with Applicable Laws

We aim to handle personal data in accordance with applicable privacy and data protection laws, including where relevant the Personal Data Protection Act 2010 (Malaysia) and other applicable legal requirements.

If you believe your privacy rights have been violated, please contact us first so we can attempt to resolve the matter promptly.

16. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of the Website after any changes are posted constitutes your acceptance of the revised Privacy Policy.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

NXPLUG
Website: nxplug.com
Email: support@nxplug.com
WhatsApp: 011-5656 6636

By using nxplug.com, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described above.